Your account and payment help

Hayley Joseph avatar
18 articles in this collection
Written by Hayley Joseph

Changes to our free service from 1st October 2020

Hayley Joseph avatar
Written by Hayley Joseph
Updated over a week ago

Do I still get the 14 day free trial if I sign up with a friend's discount link?

Hayley Joseph avatar
Written by Hayley Joseph
Updated over a week ago

Do I need the Fiit Tracker for the 14 day trial?

Hayley Joseph avatar
Written by Hayley Joseph
Updated over a week ago

How do I cancel my free trial?

Hayley Joseph avatar
Written by Hayley Joseph
Updated over a week ago

What happens when my free trial ends?

Hayley Joseph avatar
Written by Hayley Joseph
Updated over a week ago

Why do I need to add my card details for a free trial?

Hayley Joseph avatar
Written by Hayley Joseph
Updated over a week ago

What's included in the 14 day free trial?

Hayley Joseph avatar
Written by Hayley Joseph
Updated over a week ago

How do I amend my membership?

Hayley Joseph avatar
Written by Hayley Joseph
Updated over a week ago

How do I connect Fiit to Apple Health?

Hayley Joseph avatar
Written by Hayley Joseph
Updated over a week ago

Can I get a refund if I cancel my membership?

Hayley Joseph avatar
Written by Hayley Joseph
Updated over a week ago

How do I return an item from the shop?

Hayley Joseph avatar
Written by Hayley Joseph
Updated over a week ago

How do I cancel my subscription?

Hayley Joseph avatar
Written by Hayley Joseph
Updated over a week ago

How can I update my personal information?

Hayley Joseph avatar
Written by Hayley Joseph
Updated over a week ago

I haven't received my refund

Hayley Joseph avatar
Written by Hayley Joseph
Updated over a week ago

How do I change my password?

Hayley Joseph avatar
Written by Hayley Joseph
Updated over a week ago

How can I find out when my renewal date is?

Hayley Joseph avatar
Written by Hayley Joseph
Updated over a week ago

How can I update my email preferences?

Hayley Joseph avatar
Written by Hayley Joseph
Updated over a week ago

Will my plan automatically renew at the end of each month / quarter / year?

Hayley Joseph avatar
Written by Hayley Joseph
Updated over a week ago