Your account and payment help

Changes to our free service from 1st October 2020

Written by Hayley Joseph
Updated over a week ago

Do I still get the 14 day free trial if I sign up with a friend's discount link?

Written by Katie Shellard
Updated over a week ago

Do I need the Fiit device for the 14 day trial?

Written by Katie Shellard
Updated over a week ago

How do I cancel my free trial?

Written by Katie Shellard
Updated over a week ago

What happens when my free trial ends?

Written by Katie Shellard
Updated over a week ago

Why do I need to add my card details for a free trial?

Written by Katie Shellard
Updated over a week ago

What's included in the 14 day free trial?

Written by Katie Shellard
Updated over a week ago

Can I upgrade from the Fiit device Lite to the Fiit device?

Written by Katie Shellard
Updated over a week ago

How do I upgrade my membership?

Written by Hayley Joseph
Updated over a week ago

How do I connect Fiit to Apple Health?

Written by Katie Shellard
Updated over a week ago

How do I get a Fiit membership ?

Written by Katie Shellard
Updated over a week ago

Can I get a refund if I cancel my membership?

Written by Katie Shellard
Updated over a week ago

How do I return an item from the shop?

Written by Katie Shellard
Updated over a week ago

How do I cancel my membership?

Written by Katie Shellard
Updated over a week ago

How can I update my personal information?

Written by Katie Shellard
Updated over a week ago

I haven't received my refund

Written by Hayley Joseph
Updated over a week ago

How do I change my password?

Written by Katie Shellard
Updated over a week ago

How can I find out when my renewal date is?

Written by Katie Shellard
Updated over a week ago

How can I update my email preferences?

Written by Katie Shellard
Updated over a week ago

Will my plan automatically renew at the end of each month / quarter / year?

Written by Katie Shellard
Updated over a week ago