If you joined Fiit via our website
If you joined via the website, we recommend you get in touch at least 72 hours before your membership renewal date to avoid any unwanted payments.
You will continue to have access until your membership renewal date.
Please note; Your subscription renewal date can be found in the Profile section of the mobile app.
Rather just amend your subscription plan? See 'How do I amend my subscription' for quick and easy steps.
If you joined Fiit via the Apple App Store
You must cancel your membership in Apple Subscriptions on your iPhone or iPad following the steps below:
Launch the Settings app
Tap iTunes and App Store
Tap on your Apple ID
Tap View Apple ID when the popup window appears
Enter your Apple ID password or fingerprint ID when prompted
Tap Fiit to cancel your membership
Option to amend your subscription also available
If you subscribed via Google Play
Head to your Google Playstore app
Click on 'Profile'
Select 'Payments and Subscriptions'
View Subscription details and tap 'Cancel' to end your Subscription
The subscription should now read 'expires' on your renewal date
If you joined Fiit via Amazon Billing
You must cancel your membership following the steps below:
In the email receipt from Amazon, click the link provided to turn off auto-renewal
Select ‘actions’ and choose to turn off auto-renewal
The status will update to show your subscription end date
If you joined via the NHS/teacher offer
The account will automatically cancel after your 3 free months. We have no card details attached to the account to charge.
If you joined via The Gym Group
If you have been given a free Fiit subscription via your LiveIT TGG membership, and are an existing Fiit subscriber, you'll first need to link your accounts. To avoid any unwanted charges, you'll then need to cancel your existing subscription payments.
To cancel existing payments, please read all options above and follow the steps that best suit your subscription status.
You are wanting to cancel your LiveIT TGG membership and free Fiit access, you can do this via their member area; https://www.thegymgroup.com/member-area. This will automatically cancel any Fiit access also.
If this is not working for any reason, please email [email protected] or use The Gym Group live chat https://www.thegymgroup.com/about-the-gym/contact-us/.
Not sure where you signed up? Need further help? Chat to our support team via the website live chat, or email us on [email protected]