You can cancel a free trial via your Fiit App Profile on iOS and Android. Check out the options below for the method correct for you..
If you subscribed via the Fiit website
You can cancel your subscription via the mobile app
Login in to the Fiit app on your mobile device
Head to the Profile tab, and tap the settings cog in top right corner
Select 'Membership' and click the 'Manage/ Manage Membership' link
Here you'll be able to cancel or amend your subscription
We recommend cancelling at least 72 hours before your membership renewal date but no later than 24 hours before, to avoid any unwanted payments, we cannot offer refunds after payment has been taken.
You will continue to have access until your membership renewal date.
Not sure where you signed up? Need further help? Chat to our support team via the website live chat, or email us on [email protected]
If you joined Fiit via the Apple App Store
If you can see a current Fiit subscription in your Apple Subscriptions, you must cancel your membership in Apple Subscriptions on your iPhone or iPad 24 hours before your renewal date by following the steps below:
Launch the Settings app
Tap iTunes and App Store
Tap on your Apple ID
Tap View Apple ID when the popup window appears
Enter your Apple ID password or fingerprint ID when prompted
Tap 'Subscriptions'
Tap Fiit to cancel your membership
Option to amend your subscription also available
Not sure where you signed up? Need further help? Chat to our support team via the website live chat, or email us on [email protected]
If you subscribed via Google Play
If you can see a current Fiit subscription in your Playstore Subscriptions, you must cancel your membership in Subscriptions on your device 24 hours before your renewal date by following the steps below:
Head to your Google Playstore app
Click on 'Profile'
Select 'Payments and Subscriptions'
Select 'Subscriptions'
View Subscription details and tap 'Cancel' to end your Subscription
The subscription should now read 'expires' on your renewal date
Not sure where you signed up? Need further help? Chat to our support team via the website live chat, or email us on [email protected]
If you joined Fiit via Amazon Billing
You must cancel your membership following the steps below:
In the email receipt from Amazon, click the link provided to turn off auto-renewal
Select ‘actions’ and choose to turn off auto-renewal
The status will update to show your subscription end date
Not sure where you signed up? Need further help? Chat to our support team via the website live chat, or email us on [email protected]
If you joined via The Gym Group
If you have been given a free Fiit subscription via your LiveIT TGG membership, and are an existing Fiit subscriber, you'll first need to link your accounts. To avoid any unwanted charges, you'll then need to cancel your existing subscription payments.
To cancel existing payments, please read all options above and follow the steps that best suit your subscription status.
You are wanting to cancel your LiveIT TGG membership and free Fiit access, you can do this via their member area; https://www.thegymgroup.com/member-area. This will automatically cancel any Fiit access also.
If this is not working for any reason, please email [email protected] or use The Gym Group live chat https://www.thegymgroup.com/about-the-gym/contact-us/.
Not sure where you signed up? Need further help? Chat to our support team via the website live chat, or email us on [email protected]