If you joined Fiit via our website
Please contact [email protected], stating the email address used to join, and we'll cancel your membership for you, or you can head to our website and talk to the team on our live chat.
If you joined via the website, you must notify us that you wish to cancel at least 72 hours before your membership renewal date. You will continue to have access until your membership renewal date.
Please note; Your subscription renewal date can be found in the Profile section of the mobile app.
See our Terms & Conditions for full details.
If you joined Fiit via the Apple App Store
You must cancel your membership in Apple Subscriptions on your iPhone or iPad following the steps below:
Launch the Settings app
Tap iTunes and App Store
Tap on your Apple ID
Tap View Apple ID when the popup window appears
Enter your Apple ID password or fingerprint ID when prompted
Tap 'Subscriptions'
Tap Fiit to cancel your membership
If you subscribed via Google Play
Head to your Google Playstore app
Click on 'Profile'
Select 'Payments and Subscriptions'
Select 'Subscriptions'
View Subscription details and tap 'Cancel' to end your Subscription
The subscription should now read 'expires' on your renewal date
If you joined Fiit via Amazon Billing
You must cancel your membership following the steps below:
In the email receipt from Amazon, click the link provided to turn off auto-renewal
Select ‘actions’ and choose to turn off auto-renewal
The status will update to show your subscription end date
If you joined via the NHS/teacher offer
The account will automatically cancel after your 3 free months. We have no card details attached to the account to charge.
If you joined via The Gym Group partnership
You must cancel your membership following the steps below:
Head to your member area anytime at https://www.thegymgroup.com/member-area to cancel
If the member area is not working for any reason, please email [email protected] or use The Gym Group live chat https://www.thegymgroup.com/about-the-gym/contact-us/ (available 10am-3pm)
Need further help? Chat to our support team via the website live chat, or email us on [email protected]