You can manage your Account and cancel in the Fiit App on iOS and Android.
Check out the options below to see which cancellation method is right for you......
If you subscribed via the Fiit website
You can cancel your subscription via the mobile app on iOS and Android :
Login in to the Fiit app on your mobile device
Head to the Profile tab, and tap the settings cog in top right corner
Select 'Membership' and click the 'Manage/ Manage Membership' link
Here you'll be able to cancel or amend your subscription
We recommend cancelling at least 72 hours before your membership renewal date to avoid any unwanted payments, we cannot offer refunds after payment is taken.
You will continue to have access until your membership renewal date.
Not sure where you signed up? Need further help? Chat to our support team via the website live chat, or email us on [email protected]
If you subscribed and pay via the App Store
If you can see a current Fiit subscription in your Apple Subscriptions, you must cancel your membership in Apple Subscriptions on your iPhone or iPad 24 hours before your renewal date by following the steps below:
Launch the Settings app
Tap iTunes and App Store
Tap on your Apple ID
Tap View Apple ID when the popup window appears
Enter your Apple ID password or fingerprint ID when prompted
Tap 'Subscriptions'
Tap Fiit to cancel your membership (option to change subscription plan also available)
Not sure where you signed up? Need further help? Chat to our support team via the website live chat, or email us on [email protected]
If you subscribed via Google Play
Head to your Google Playstore app
Click on 'Profile'
Select 'Payments and Subscriptions'
Select 'Subscriptions'
View Subscription details and tap 'Cancel' to end your Subscription
The subscription should now read 'expires' on your next renewal date
Not sure where you signed up? Need further help? Chat to our support team via the website live chat, or email us on [email protected]
If you subscribed via Amazon Billing
Check out Payment via Amazon Billing for details on cancelling your payment.
Not sure where you signed up? Need further help? Chat to our support team via the website live chat, or email us on [email protected]
If you subscribed via The Gym Group
If you have been given a free Fiit subscription via your LiveIT TGG membership, and are an existing Fiit subscriber, you'll first need to link your accounts. To avoid any unwanted charges, you'll then need to cancel your existing subscription payments.
To cancel existing payments, please read all options above and follow the steps that best suit your subscription status.
You are wanting to cancel your LiveIT TGG membership and free Fiit access, you can do this via their member area; https://www.thegymgroup.com/member-area. This will automatically cancel any Fiit access also.
If this is not working for any reason, please email [email protected] or use The Gym Group live chat https://www.thegymgroup.com/about-the-gym/contact-us/.
Not sure where you signed up? Need further help? Chat to our support team via the website live chat, or email us on [email protected]