Check out the below options to see which cancellation method is right for you....
If you subscribed via the Fiit website
Please contact [email protected], stating the email address used to join, and we'll cancel your membership for you, or you can head to our website and talk to the team on our live chat. If you'd like to amend your membership rather than cancel completely, see 'How do I amend my membership'.
Your subscription renewal date can be found in the Profile section of the app.
If you joined via the website, we recommend you get in touch at least 72 hours before your membership renewal date to avoid any unwanted payments.
You will continue to have access until your membership renewal date.
If you subscribed via the App Store
You must cancel membership your Apple Subscriptions on your iPhone or iPad:
Launch the Settings app
Tap iTunes and App Store
Tap on your Apple ID
Tap View Apple ID when the popup window appears
Enter your Apple ID password or fingerprint ID when prompted
Tap Fiit to cancel your membership (option to change subscription plan also available)
If you subscribed via Google Play
Head to your Google Playstore app
Click on 'Profile'
Select 'Payments and Subscriptions'
View Subscription details and tap 'Cancel' to end your Subscription
The subscription should now read 'expires' on your renewal date
If you subscribed via Amazon Billing
Check out Payment via Amazon Billing for details on cancelling your payment.
If you subscribed via The Gym Group
If you have been given a free Fiit subscription via your LiveIT TGG membership, and are an existing Fiit subscriber, you'll first need to link your accounts. To avoid any unwanted charges, you'll then need to cancel your existing subscription payments.
To cancel existing payments, please read all options above and follow the steps that best suit your subscription status.
You are wanting to cancel your LiveIT TGG membership and free Fiit access, you can do this via their member area; https://www.thegymgroup.com/member-area. This will automatically cancel any Fiit access also.
If this is not working for any reason, please email [email protected] or use The Gym Group live chat https://www.thegymgroup.com/about-the-gym/contact-us/.
If you joined via the NHS/teacher offer
The account will automatically cancel after your 3 free months. We have no card details attached to the account to charge.
Not sure how you signed up? Need further help? Chat to our support team via the website live chat, or email us on [email protected]