Your membership automatically renews at the end of your chosen subscription period, or at the end of your free trial. You can find your renewal date and payment information in the Profile > Membership section of the app.
To avoid any unwanted charges, we recommend cancelling the subscription a minimum of 72 hours before your renewal date. As per our Terms and Conditions, unfortunately we are unable to offer any full or partial refunds where the subscription was not cancelled on or before the renewal/ end of free trial date.
If you want to cancel your membership for any reason, you can do so at any time following these steps. Not sure where you signed up? Need further help? Chat to our support team via the website live chat, or email us on [email protected]
I joined via The Gym Group
Once your LiveIT membership is cancelled via TGG, your access to Fiit will automatically expire within 7 days. We do not offer any refunds on subscriptions via 3rd party providers.
I pay via Apple subscriptions/ Playstore/ Amazon
As your subscription payment is via Fiit, any refunds will be subject to the payment provider terms and conditions. We recommend contacting directly them to discuss refund options.
If you have experienced any technical difficulties that have meant you were not able to use the app, or simply need some help, please contact the Fiit support team.