There are five different ways to join a Fiit subscription, check out the below options to see which cancellation method is right for you....

If you subscribed via the Fiit website
Please contact [email protected], stating the email address used to join, and we'll cancel your membership for you. Or you can head to our website and talk to the team on our live chat.


If you subscribed via the App Store
You must cancel membership your Apple Subscriptions on your iPhone or iPad: 

  • Launch the Settings app

  • Tap iTunes and App Store 

  • Tap on your Apple ID

  • Tap View Apple ID when the popup window appears

  • Enter your Apple ID password or fingerprint ID when prompted

  • Tap subscriptions 

  • Tap Fiit to cancel your membership 

Your subscription renewal date can be found in the Profile section of the app. 

If you joined via the website, you must notify us that you wish to cancel at least 72 hours before your membership renewal date. You will continue to have access until your membership renewal date.

See our Terms & Conditions for full details. 

If you subscribed via The Gym Group

To cancel your Fiit membership add-on, you can do so anytime via your member area available at https://www.thegymgroup.com/member-area.

If this is not working for any reason, please email [email protected] or use The Gym Group live chat https://www.thegymgroup.com/about-the-gym/contact-us/.

If you subscribed via Amazon Billing

Check out Payment via Amazon Billing for details on cancelling your payment.

If you joined via the NHS/teacher offer

The account will automatically cancel after your 3 free months. We have no card details attached to the account to charge.

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