Fiit

<b>I’m charging my Sensor, but no light is coming on</b>

The connector supplied is an adapter only and must be inserted to a USB-C cable attached to a wall plug or laptop, if you find this is not charging :

Don't use the connector provided - try with a USB-C cable straight into the device into a wall socket.

Try charging via a laptop. If this is not possible, try an alternative wall plug.

If you have tried all 5 of these options this and the Sensor is still not charging please try the further steps below :-

Connect the device to the Prevayl App via the instructions in<a href="https://www.youtube.com/watch?v=PGE6Snb1AT4" rel="nofollow noopener noreferrer" target="_blank"> this video</a> - does it link ok and show your current battery life?  If you connect to the Prevayl app also check the device is running the most up to date firmware - <a href="http://help.fiit.tv/en/articles/8112041-prevayl-updating-firmware-version">see how here</a>

<br>If you have tried all 7 of these options this and the Sensor is still not charging please contact <a href="https://app.intercom.com/" rel="nofollow noopener noreferrer" target="_blank">support@fiit.tv</a> to log your issue and for further help.

1. The connector supplied is an adapter only and must be inserted to a USB-C cable attached to a wall plug or laptop, if you find this is not charging :
2. Is the cable pushed all the way in ok?
3. Don't use the connector provided - try with a USB-C cable straight into the device into a wall socket.
4. Try an alternative USB-C cable.
5. Try charging via a laptop. If this is not possible, try an alternative wall plug.
6. If you have tried all 5 of these options this and the Sensor is still not charging please try the further steps below :-
    
    
7. Connect the device to the Prevayl App via the instructions in<a href="https://www.youtube.com/watch?v=PGE6Snb1AT4" rel="nofollow noopener noreferrer" target="_blank"> this video</a> - does it link ok and show your current battery life?  If you connect to the Prevayl app also check the device is running the most up to date firmware - <a href="http://help.fiit.tv/en/articles/8112041-prevayl-updating-firmware-version">see how here</a>
   <br>If you have tried all 7 of these options this and the Sensor is still not charging please contact <a href="https://app.intercom.com/" rel="nofollow noopener noreferrer" target="_blank">support@fiit.tv</a> to log your issue and for further help.