My Samsung watch will not connect to the Fiit app

Firstly check your Samsung Smartwatch is compatible; Galaxy Watch, Galaxy Active, Galaxy Active 2 or Galaxy Watch 3. You will need to check your software and mobile device are also compatible:

  • Tizen OS software is version 5.5, Android mobile device is OS 6.0 or higher
  • Check you have downloaded Fiit to your Samsung Watch via the Galaxy Wareable app and follow the steps to connect your watch. See here for any help on this.
  • Ensure the Fiit app is up to date on your mobile device
  • Check Bluetooth is enabled on both your mobile device and watch
  • Set watch face to 'always on' and set to the longest possible time

If you still experience issues:

  • Kill all apps
  • If not on, enable bluetooth
  • Forget previous devices
  • Open the Fiit app again on your Samsung watch
  • Open the Fiit app on your mobile device and select a class
  • Search for the device again
  • Wait for HR to show on phone and watch
  • Start class

Can I connect another HR tracker as well as my Samsung watch to Fiit?

You can only connect one device at a time to the Fiit app. If you wish to switch between please see the information here

If you need any further assistance please contact [email protected].

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