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Firstly it's useful to know Fiit is only compatible with Apple WatchOS 5 and above. However, some older watch models (series 3 and below) may not connect even with OS 5 and above, due to memory capacity.
If your watch is compatible then follow these steps;
Ccheck you’re on the latest version of the app
Make sure your phone is connected to your Apple Watch > swipe up on the home screen on your Apple Watch and look for the green phone icon in the top left corner
If your Apple Watch is not connected to Fiit — make sure the Fiit app is installed on Apple Watch
Go to Watch app (on iPhone) > scroll to "Available Apps" > Click “Install” next to Fiit app
Go to your settings app> scroll to find Fiit> ensure Bluetooth is enabled for Fiit
Make sure your watch strap is tight enough that it won’t move around, and that it’s above your wrist bone
If your Apple Watch is connected to your phone but you’re not seeing your stats, check that Fiit isn’t connected to another bluetooth device.
Occasionally there can be a lag as data syncs from your Apple Watch to the Fiit app, so give a few seconds.
For accuracy, make sure you keep your Apple Watch on for the duration of the workout.
If you’re still having trouble connecting please contact [email protected]
Note: Apple Watch doesn’t track reps in Strength classes. If you want to track reps, you’ll need the Fiit Tracker.