# Fiit Help Centre

> Advice and answers from Team Fiit

## About Fiit

- [What is Fiit?](http://help.fiit.tv/en/articles/1672764-what-is-fiit.md)
- [Fiit for free - all you need to know](http://help.fiit.tv/en/articles/6941221-fiit-for-free-all-you-need-to-know.md)
- [Fiit for free & Fiit subscriptions- what's the difference?](http://help.fiit.tv/en/articles/6990601-fiit-for-free-fiit-subscriptions-what-s-the-difference.md)
- [How do I join Fiit?](http://help.fiit.tv/en/articles/2483579-how-do-i-join-fiit.md)
- [How do I get a FIIT membership ?](http://help.fiit.tv/en/articles/2483624-how-do-i-get-a-fiit-membership.md)
- [What subscription plans does FIIT offer?](http://help.fiit.tv/en/articles/2483541-what-subscription-plans-does-fiit-offer.md)
- [Our Class concepts](http://help.fiit.tv/en/articles/6572976-our-class-concepts.md): What does Metcon, Speed, Endure mean?
- [How many classes are in the app?](http://help.fiit.tv/en/articles/1835258-how-many-classes-are-in-the-app.md)
- [What types of classes are there?](http://help.fiit.tv/en/articles/2382479-what-types-of-classes-are-there.md)
- [Is there music on Fiit?](http://help.fiit.tv/en/articles/3651268-is-there-music-on-fiit.md)
- [What iOS devices does Fiit support?](http://help.fiit.tv/en/articles/1921488-what-ios-devices-does-fiit-support.md)
- [What Android devices do you support?](http://help.fiit.tv/en/articles/1871235-what-android-devices-do-you-support.md)
- [What countries is Fiit available in?](http://help.fiit.tv/en/articles/3529912-what-countries-is-fiit-available-in.md)
- [Can I use Fiit when I go abroad?](http://help.fiit.tv/en/articles/1567825-can-i-use-fiit-when-i-go-abroad.md)
- [Do I need the Fiit Tracker for the free trial?](http://help.fiit.tv/en/articles/3636318-do-i-need-the-fiit-tracker-for-the-free-trial.md)
- [Does Fiit offer post natal pregnancy classes?](http://help.fiit.tv/en/articles/1929845-does-fiit-offer-post-natal-pregnancy-classes.md)
- [Specialist Yoga / Mobility Series](http://help.fiit.tv/en/articles/9173358-specialist-yoga-mobility-series.md)
- [Workout Intensity](http://help.fiit.tv/en/articles/9569401-workout-intensity.md)

## Getting started

- [How to login to Fiit- the mobile app](http://help.fiit.tv/en/articles/2483581-how-to-login-to-fiit-the-mobile-app.md)
- [What should be my weekly goal?](http://help.fiit.tv/en/articles/1568004-what-should-be-my-weekly-goal.md)
- [What equipment do I need to get started?](http://help.fiit.tv/en/articles/1568008-what-equipment-do-i-need-to-get-started.md)
- [How do I connect my tracker to the TV and web app?](http://help.fiit.tv/en/articles/5414449-how-do-i-connect-my-tracker-to-the-tv-and-web-app.md)
- [How do I share my profile?](http://help.fiit.tv/en/articles/3651233-how-do-i-share-my-profile.md)
- [Can I select what my followers see on my profile?](http://help.fiit.tv/en/articles/3651264-can-i-select-what-my-followers-see-on-my-profile.md)
- [How do I make my profile private?](http://help.fiit.tv/en/articles/3651257-how-do-i-make-my-profile-private.md)
- [How do I choose weights?](http://help.fiit.tv/en/articles/2933666-how-do-i-choose-weights.md)
- [Where can I buy resistance bands?](http://help.fiit.tv/en/articles/2723590-where-can-i-buy-resistance-bands.md)
- [Can I use Fiit on multiple devices e.g. both a phone and tablet?](http://help.fiit.tv/en/articles/1859773-can-i-use-fiit-on-multiple-devices-e-g-both-a-phone-and-tablet.md)
- [How do I connect my iOS phone to the TV or Laptop?](http://help.fiit.tv/en/articles/1673508-how-do-i-connect-my-ios-phone-to-the-tv-or-laptop.md)
- [How do I calculate my current fitness level?](http://help.fiit.tv/en/articles/1568021-how-do-i-calculate-my-current-fitness-level.md)
- [How do I know which class to choose?](http://help.fiit.tv/en/articles/1835905-how-do-i-know-which-class-to-choose.md)
- [Joining via Linklaters](http://help.fiit.tv/en/articles/8248048-joining-via-linklaters.md)
- [How often is the Fiit App Updated?](http://help.fiit.tv/en/articles/8086003-how-often-is-the-fiit-app-updated.md)
- [Where can I purchase a Fiit Tracker?](http://help.fiit.tv/en/articles/3352219-where-can-i-purchase-a-fiit-tracker.md)
- [Can I see the class content before I take the class?](http://help.fiit.tv/en/articles/8799489-can-i-see-the-class-content-before-i-take-the-class.md)
- [Finding your way around the App](http://help.fiit.tv/en/articles/8087133-finding-your-way-around-the-app.md)
- [Summer Sale 2026](http://help.fiit.tv/en/articles/14134837-summer-sale-2026.md)

## Your account and payment help

- [Why do I need to add my card details for a free trial?](http://help.fiit.tv/en/articles/3636252-why-do-i-need-to-add-my-card-details-for-a-free-trial.md)
- [What's included in the free trial period?](http://help.fiit.tv/en/articles/3635843-what-s-included-in-the-free-trial-period.md)
- [What happens when my free trial ends?](http://help.fiit.tv/en/articles/3636259-what-happens-when-my-free-trial-ends.md)
- [When will I be charged for my subscription?](http://help.fiit.tv/en/articles/3636279-when-will-i-be-charged-for-my-subscription.md)
- [How can I find out when my renewal date is?](http://help.fiit.tv/en/articles/2483508-how-can-i-find-out-when-my-renewal-date-is.md): Cancellation renewal
- [Will my plan automatically renew at the end of each month / quarter / year?](http://help.fiit.tv/en/articles/1835833-will-my-plan-automatically-renew-at-the-end-of-each-month-quarter-year.md)
- [How do I cancel my free trial?](http://help.fiit.tv/en/articles/3636268-how-do-i-cancel-my-free-trial.md)
- [How do I cancel my subscription?](http://help.fiit.tv/en/articles/1835731-how-do-i-cancel-my-subscription.md): Cancelling your Subscription
- [Can I get a refund if I cancel my membership?](http://help.fiit.tv/en/articles/2483559-can-i-get-a-refund-if-i-cancel-my-membership.md)
- [Can multiple people use the same Fiit membership?](http://help.fiit.tv/en/articles/1568182-can-multiple-people-use-the-same-fiit-membership.md)
- [How do I upgrade my membership?](http://help.fiit.tv/en/articles/7299133-how-do-i-upgrade-my-membership.md)
- [How do I amend my membership?](http://help.fiit.tv/en/articles/2825619-how-do-i-amend-my-membership.md)
- [Do I still get a free trial if I sign up with a friend's discount link?](http://help.fiit.tv/en/articles/3641289-do-i-still-get-a-free-trial-if-i-sign-up-with-a-friend-s-discount-link.md)
- [How can I update my personal information?](http://help.fiit.tv/en/articles/2483501-how-can-i-update-my-personal-information.md)
- [How can I update my email preferences?](http://help.fiit.tv/en/articles/2483507-how-can-i-update-my-email-preferences.md)
- [How do I update my payment details?](http://help.fiit.tv/en/articles/6174902-how-do-i-update-my-payment-details.md)
- [How do I create a password?](http://help.fiit.tv/en/articles/2483591-how-do-i-create-a-password.md)
- [I would like to delete my account](http://help.fiit.tv/en/articles/8680109-i-would-like-to-delete-my-account.md)
- [When does my membership start and when will it renew?](http://help.fiit.tv/en/articles/1835232-when-does-my-membership-start-and-when-will-it-renew.md)
- [How do I manage my Fiit Membership?](http://help.fiit.tv/en/articles/9556588-how-do-i-manage-my-fiit-membership.md)

## Training Plans

- [Training plans by Duration](http://help.fiit.tv/en/articles/2382480-training-plans-by-duration.md)
- [Is the Fiit Mum postnatal training plan right for me?](http://help.fiit.tv/en/articles/3451760-is-the-fiit-mum-postnatal-training-plan-right-for-me.md)
- [How do Training Plans work?](http://help.fiit.tv/en/articles/8450643-how-do-training-plans-work.md)
- [Can I take more than one plan?](http://help.fiit.tv/en/articles/8505802-can-i-take-more-than-one-plan.md)
- [Pilates Plans and Progression](http://help.fiit.tv/en/articles/9173116-pilates-plans-and-progression.md)
- [Cardio Based Training Plans](http://help.fiit.tv/en/articles/9173206-cardio-based-training-plans.md)
- [Strength Based Training Plans](http://help.fiit.tv/en/articles/9173045-strength-based-training-plans.md)
- [Mobility / Yoga Based Training Plans](http://help.fiit.tv/en/articles/9173339-mobility-yoga-based-training-plans.md)
- [Pausing a Training Plan](http://help.fiit.tv/en/articles/9428538-pausing-a-training-plan.md)
- [Low Impact Training Plans](http://help.fiit.tv/en/articles/9571225-low-impact-training-plans.md)

## The Gym Group

- [The Gym Group- Linking your account](http://help.fiit.tv/en/articles/6589134-the-gym-group-linking-your-account.md)
- [The Gym Group- Getting started](http://help.fiit.tv/en/articles/6589101-the-gym-group-getting-started.md)

## Vitality & Fiit Membership

- [FIIT membership for Vitality members](http://help.fiit.tv/en/articles/5537342-fiit-membership-for-vitality-members.md)
- [Switching from paid to free Vitality Offers](http://help.fiit.tv/en/articles/8505630-switching-from-paid-to-free-vitality-offers.md)
- [How do I earn Vitality Points?](http://help.fiit.tv/en/articles/8505616-how-do-i-earn-vitality-points.md)
- [I'm not getting Vitality Points](http://help.fiit.tv/en/articles/8535661-i-m-not-getting-vitality-points.md)
- [My Vitality Membership is ending - now what?](http://help.fiit.tv/en/articles/8827645-my-vitality-membership-is-ending-now-what.md)

## Troubleshooting

- [All classes in my Fiit app are padlocked](http://help.fiit.tv/en/articles/5187691-all-classes-in-my-fiit-app-are-padlocked.md)
- [I'm having trouble logging in](http://help.fiit.tv/en/articles/5228324-i-m-having-trouble-logging-in.md)
- [I am not receiving the quick \(magic\) login link](http://help.fiit.tv/en/articles/2483586-i-am-not-receiving-the-quick-magic-login-link.md)
- [My app is not working](http://help.fiit.tv/en/articles/5393870-my-app-is-not-working.md)
- [Group Class Troubleshooting](http://help.fiit.tv/en/articles/4645078-group-class-troubleshooting.md)
- [I’m trying to join a group class but the link isn’t working](http://help.fiit.tv/en/articles/4294620-i-m-trying-to-join-a-group-class-but-the-link-isn-t-working.md)
- [I'm having trouble connecting my Fitbit](http://help.fiit.tv/en/articles/4532754-i-m-having-trouble-connecting-my-fitbit.md)
- [I can’t connect my Apple Watch to Fiit](http://help.fiit.tv/en/articles/3396866-i-can-t-connect-my-apple-watch-to-fiit.md)
- [My Fiit Tracker 1.0 is not working](http://help.fiit.tv/en/articles/1689275-my-fiit-tracker-1-0-is-not-working.md)
- [I think the battery in my Fiit Tracker has died](http://help.fiit.tv/en/articles/1767663-i-think-the-battery-in-my-fiit-tracker-has-died.md)
- [My reps are not being tracked](http://help.fiit.tv/en/articles/1584224-my-reps-are-not-being-tracked.md)
- [I've lost my Fiit Tracker](http://help.fiit.tv/en/articles/1567946-i-ve-lost-my-fiit-tracker.md)
- [My Fiit Tracker keeps slipping down](http://help.fiit.tv/en/articles/1567951-my-fiit-tracker-keeps-slipping-down.md)

## General

- [Trainer only audio](http://help.fiit.tv/en/articles/6127033-trainer-only-audio.md)
- [Class names are changing](http://help.fiit.tv/en/articles/7924571-class-names-are-changing.md)
- [Can I use Fiit on my laptop?](http://help.fiit.tv/en/articles/6095104-can-i-use-fiit-on-my-laptop.md)
- [Game On: Game Day Explained](http://help.fiit.tv/en/articles/4777378-game-on-game-day-explained.md)
- [Is the Fiit Tracker 1.0 compatible with other apps?](http://help.fiit.tv/en/articles/3172082-is-the-fiit-tracker-1-0-compatible-with-other-apps.md)
- [What are the benefits of weight training?](http://help.fiit.tv/en/articles/2933588-what-are-the-benefits-of-weight-training.md)
- [What is Breathwork?](http://help.fiit.tv/en/articles/2927042-what-is-breathwork.md)
- [What is resistance training?](http://help.fiit.tv/en/articles/2723599-what-is-resistance-training.md)
- [How do I clean my Fiit mat?](http://help.fiit.tv/en/articles/2529880-how-do-i-clean-my-fiit-mat.md)
- [Where can I buy Fiit products?](http://help.fiit.tv/en/articles/2483611-where-can-i-buy-fiit-products.md)
- [What does BPM mean?](http://help.fiit.tv/en/articles/1567858-what-does-bpm-mean.md)
- [What is a fitness goal?](http://help.fiit.tv/en/articles/1767626-what-is-a-fitness-goal.md)
- [How do I wash the strap on my Fiit Tracker 1.0?](http://help.fiit.tv/en/articles/2242437-how-do-i-wash-the-strap-on-my-fiit-tracker-1-0.md)
- [How does Fiit select trainers?](http://help.fiit.tv/en/articles/1835304-how-does-fiit-select-trainers.md)
- [How much data will a class use?](http://help.fiit.tv/en/articles/2102252-how-much-data-will-a-class-use.md)
- [I have impaired sight, hearing and/or a physical disability. Can I use Fiit?](http://help.fiit.tv/en/articles/1767635-i-have-impaired-sight-hearing-and-or-a-physical-disability-can-i-use-fiit.md)
- [Should I exercise if I'm not feeling well?](http://help.fiit.tv/en/articles/1567996-should-i-exercise-if-i-m-not-feeling-well.md)
- [Should I use Fiit if I have an injury?](http://help.fiit.tv/en/articles/1567989-should-i-use-fiit-if-i-have-an-injury.md)
- [Can I fast-forward / rewind a class?](http://help.fiit.tv/en/articles/1689220-can-i-fast-forward-rewind-a-class.md)
- [How to invite your friends and earn rewards](http://help.fiit.tv/en/articles/2265688-how-to-invite-your-friends-and-earn-rewards.md)
- [Fiit for Work Giveaway](http://help.fiit.tv/en/articles/7210821-fiit-for-work-giveaway.md)
- [How do I restart an old membership?](http://help.fiit.tv/en/articles/8753482-how-do-i-restart-an-old-membership.md)
- [Men's & Women's Health x FIIT Offer](http://help.fiit.tv/en/articles/10308554-men-s-women-s-health-x-fiit-offer.md)
- [ONE App - US Launch](http://help.fiit.tv/en/articles/15859133-one-app-us-launch.md)
- [ONE App - Getting Started](http://help.fiit.tv/en/articles/15859257-one-app-getting-started.md): A guide for FIIT US members moving to ONE

## How do I get Fiit- on a bigger screen?

- [About Fiit- the web app](http://help.fiit.tv/en/articles/6091610-about-fiit-the-web-app.md)
- [How to login to Fiit- the web app](http://help.fiit.tv/en/articles/6091957-how-to-login-to-fiit-the-web-app.md)
- [How to login to Fiit - the TV app](http://help.fiit.tv/en/articles/5350387-how-to-login-to-fiit-the-tv-app.md)

## Fiit on Amazon Fire TV

- [Payment via Amazon Billing](http://help.fiit.tv/en/articles/4843270-payment-via-amazon-billing.md)

## Fiit on Samsung TV

- [About FIIT- the TV app](http://help.fiit.tv/en/articles/5350241-about-fiit-the-tv-app.md)

## Connected Kit Classes and help

- [AssaultBike- All you need to know](http://help.fiit.tv/en/articles/5783386-assaultbike-all-you-need-to-know.md)
- [AssaultBike storage & maintenance](http://help.fiit.tv/en/articles/5759441-assaultbike-storage-maintenance.md)
- [Setting up your AssaultBike Pro](http://help.fiit.tv/en/articles/5724216-setting-up-your-assaultbike-pro.md)
- [Troubleshooting the AssaultBike Pro](http://help.fiit.tv/en/articles/5759428-troubleshooting-the-assaultbike-pro.md)
- [Airbike workouts- Getting started](http://help.fiit.tv/en/articles/5759406-airbike-workouts-getting-started.md)
- [What do my Airbike stats mean?](http://help.fiit.tv/en/articles/5643369-what-do-my-airbike-stats-mean.md)
- [Assault Runner storage & maintenance](http://help.fiit.tv/en/articles/6114627-assault-runner-storage-maintenance.md)
- [Setting up your Assault Runner](http://help.fiit.tv/en/articles/6114423-setting-up-your-assault-runner.md)
- [Tread workouts- All you need to know](http://help.fiit.tv/en/articles/6114437-tread-workouts-all-you-need-to-know.md)
- [Tread workouts- Getting started](http://help.fiit.tv/en/articles/6114422-tread-workouts-getting-started.md)
- [Row workouts - All you need to know](http://help.fiit.tv/en/articles/6595986-row-workouts-all-you-need-to-know.md)
- [Row workouts- Getting started](http://help.fiit.tv/en/articles/6595985-row-workouts-getting-started.md)
- [Row- Connection & Stats](http://help.fiit.tv/en/articles/6615224-row-connection-stats.md)
- [Bike workouts - All you need to know](http://help.fiit.tv/en/articles/6721601-bike-workouts-all-you-need-to-know.md)
- [Bike workouts - Getting started](http://help.fiit.tv/en/articles/6721602-bike-workouts-getting-started.md)

## Tracking your Stats 

- [How do I connect my Fiit Tracker 1.0 to the Fiit app?](http://help.fiit.tv/en/articles/1567890-how-do-i-connect-my-fiit-tracker-1-0-to-the-fiit-app.md)
- [Stats Tracking in Classes](http://help.fiit.tv/en/articles/7273788-stats-tracking-in-classes.md)
- [What fitness trackers can I use with Fiit?](http://help.fiit.tv/en/articles/3442154-what-fitness-trackers-can-i-use-with-fiit.md)
- [Everything you need to know about Apple Watch](http://help.fiit.tv/en/articles/3396862-everything-you-need-to-know-about-apple-watch.md)
- [What is the difference between the Fiit Tracker and other fitness trackers?](http://help.fiit.tv/en/articles/2422892-what-is-the-difference-between-the-fiit-tracker-and-other-fitness-trackers.md)
- [What are Fiit Points?](http://help.fiit.tv/en/articles/1567863-what-are-fiit-points.md)
- [What does personal best or PB mean during a class?](http://help.fiit.tv/en/articles/1567839-what-does-personal-best-or-pb-mean-during-a-class.md)
- [Is my Apple Watch or Fitbit compatible with Fiit?](http://help.fiit.tv/en/articles/1553664-is-my-apple-watch-or-fitbit-compatible-with-fiit.md)
- [Updating your Fiit Lite to track reps](http://help.fiit.tv/en/articles/5359602-updating-your-fiit-lite-to-track-reps.md)
- [I'm having trouble connecting my Samsung watch](http://help.fiit.tv/en/articles/4579207-i-m-having-trouble-connecting-my-samsung-watch.md)
- [How to connect your fitness tracker to Fiit](http://help.fiit.tv/en/articles/4556491-how-to-connect-your-fitness-tracker-to-fiit.md)
- [How to connect your Samsung Watch to Fiit](http://help.fiit.tv/en/articles/4579184-how-to-connect-your-samsung-watch-to-fiit.md)
- [How to connect your Fitbit to Fiit](http://help.fiit.tv/en/articles/4532668-how-to-connect-your-fitbit-to-fiit.md)
- [Why is my calorie burn on Fiit different to my other apps?](http://help.fiit.tv/en/articles/4108726-why-is-my-calorie-burn-on-fiit-different-to-my-other-apps.md)
- [How can I track my progress?](http://help.fiit.tv/en/articles/3405325-how-can-i-track-my-progress.md)
- [What tracker do I need for group classes?](http://help.fiit.tv/en/articles/3396880-what-tracker-do-i-need-for-group-classes.md)
- [Is there a difference in metrics between the Fiit Tracker and Apple Watch?](http://help.fiit.tv/en/articles/3396881-is-there-a-difference-in-metrics-between-the-fiit-tracker-and-apple-watch.md)
- [Can I connect Fiit to an iPad with Apple Watch?](http://help.fiit.tv/en/articles/3396876-can-i-connect-fiit-to-an-ipad-with-apple-watch.md)
- [How do you calculate my heart rate zone?](http://help.fiit.tv/en/articles/2501225-how-do-you-calculate-my-heart-rate-zone.md)
- [How do I connect my Apple Watch to Fiit?](http://help.fiit.tv/en/articles/3396865-how-do-i-connect-my-apple-watch-to-fiit.md)

## Connecting Fiit to Health Apps

- [How do I connect Fiit to Apple Health?](http://help.fiit.tv/en/articles/2723603-how-do-i-connect-fiit-to-apple-health.md)

## Group /Scheduled Classes

- [What are Group Classes?](http://help.fiit.tv/en/articles/3008036-what-are-group-classes.md)
- [How does the group class leaderboard work?](http://help.fiit.tv/en/articles/3057584-how-does-the-group-class-leaderboard-work.md)
- [How do I host a group class?](http://help.fiit.tv/en/articles/4294595-how-do-i-host-a-group-class.md)
- [Group Classes: Timetable change](http://help.fiit.tv/en/articles/5627469-group-classes-timetable-change.md)
- [How do I cancel or reschedule a group class?](http://help.fiit.tv/en/articles/4294637-how-do-i-cancel-or-reschedule-a-group-class.md)
- [What prizes can I win in group classes?](http://help.fiit.tv/en/articles/3049749-what-prizes-can-i-win-in-group-classes.md)

## Burn To Earn \(Spin to Win\)

- [Burn to earn prizes](http://help.fiit.tv/en/articles/6973465-burn-to-earn-prizes.md)
- [Where has the Spin Wheel gone?](http://help.fiit.tv/en/articles/8860805-where-has-the-spin-wheel-gone.md)

## Teams

- [Introducing Fiit Teams..](http://help.fiit.tv/en/articles/8181744-introducing-fiit-teams.md)

## Challenges 

- [Fiit Challenges Explained](http://help.fiit.tv/en/articles/4609984-fiit-challenges-explained.md)
- [I joined a challenge but my class did not count?](http://help.fiit.tv/en/articles/8516920-i-joined-a-challenge-but-my-class-did-not-count.md)
- [Start Strong 5](http://help.fiit.tv/en/articles/9305756-start-strong-5.md)
- [Spicy 16](http://help.fiit.tv/en/articles/9305774-spicy-16.md)
- [Goal 100, 300 and 600](http://help.fiit.tv/en/articles/9305796-goal-100-300-and-600.md)
- [Gatorade Summer Build Challenge](http://help.fiit.tv/en/articles/10064310-gatorade-summer-build-challenge.md)
- [FIIT Marathon Challenges - April 2026](http://help.fiit.tv/en/articles/14085601-fiit-marathon-challenges-april-2026.md): FIIT Half and Full Marathon in app April Challenges.

## The Fiit Shop

- [How do I return an item from the shop?](http://help.fiit.tv/en/articles/2483555-how-do-i-return-an-item-from-the-shop.md)
- [FIIT gift cards!](http://help.fiit.tv/en/articles/3546397-fiit-gift-cards.md)
- [When will my order be delivered?](http://help.fiit.tv/en/articles/2102255-when-will-my-order-be-delivered.md)

## Prevayl Tracker 

- [Fiit Tracker 2.0 : Troubleshooting](http://help.fiit.tv/en/articles/7668986-fiit-tracker-2-0-troubleshooting.md)
- [My Prevayl Device has no lights](http://help.fiit.tv/en/articles/8617562-my-prevayl-device-has-no-lights.md)

## Competitions

- [Game Day with Shokz - July 2026](http://help.fiit.tv/en/articles/9943567-game-day-with-shokz-july-2026.md)

## FIIT Perks 

- [Introducing FIIT Perks!](http://help.fiit.tv/en/articles/10308731-introducing-fiit-perks.md)