Oh, no! Not to worry, we have some ideas of how you can get connected and tracking your workout stats ASAP.

Firstly:

Best to check your Fitbit watch is compatible with Fiit. If you have a Fitbit Smartwatch; Versa 2 or 3, Versa, Versa Lite, Ionic or Sense you will be able to connect. Unfortunately, Charge and Inspire are not compatible.

If your Fitbit is compatible, make sure you've checked through all these steps:

  1. Check you have downloaded Fiit to your Fitbit via the Fitbit app and follow the steps to connect your watch. See here if you need an extra hand with this!

  2. Ensure your Fitbit app is running in the background and your watch is synched.

  3. Ensure the Fiit app is up to date on your mobile device.

  4. Check Bluetooth is enabled on both your mobile device and watch.

  5. Check your Fitbit firmware is compatible; Versa 2,3, Versa and Versa Lite screen size 300x300, Ionic screen size 348x250, Sense screen size 336x336.

  6. If you have a Versa 2, 3 or Sense model, you will need version iOS 12.2 or higher and Android version 7.0 or higher.

Still no luck? Give these steps a go:

  1. Kill all apps on your mobile device.

  2. Open the Fitbit app on mobile phone and wait for watch to sync.

  3. Open Fiit app on your watch and wait for message 'Open the Fiit app and start a class".

  4. Open Fiit app on mobile phone, pick a class, start a class.

  5. Connect device and wait for HR to display on both the watch and the phone

  6. Enjoy your workout!

Can I connect another HR tracker as well as Fitbit to Fiit?

You can only connect one device at a time to the Fiit app. If you wish to switch between your Fitbit and other tracking devices, simply follow the usual connection steps:

  1. Select "Not my device' on the connection screen.

  2. Wait for the app to show you all available devices.

  3. Select your preferred device.

Members on iOS will need to ensure the Fiit app is closed on your Fitbit watch before connecting to an alternative HR tracker.

If you need a further hand, don't hesitate to give us a shout at [email protected].

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