Running into trouble accessing Fiit on Sky Q? No worries, let's get you sorted!

Firstly, restart Sky Q and check cables:

  1. Press Standby on your Sky Q remote, then switch off or unplug at the mains.

  2. Check there are no lights on the front panel of your Sky Q Box, and that all cables are securely connected and undamaged. (If your cables are damaged, you'll need to book an engineer visit online.)

  3. Plug in and switch your Sky Q Box back on at the mains.

  4. Wait for the on-screen instructions to disappear then press Home on your Sky Q remote.

Having trouble logging into the app?

  1. Restart the box and the app (to rule out any box issues).

  2. Try logging in again.

  3. If the issue continues, give us a shout at [email protected]. We'll give you some extra steps to try!

Do I contact Fiit or Sky to make changes to my account?

If you want to cancel or make any changes to your Fiit account, please contact us directly here at Fiit. Our superstar CS team are available on live chat (via fiit.tv or in-app) 6 days a week from Monday to Saturday, or you can email us at [email protected]. We always love to hear from you!

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