I am a Sky+ customer, can I still purchase a Fiit membership?
Yes, you can still sign up for Fiit. You’ll be able to access the Fiit app via your mobile device only (available on iOS and Android). If you wish to upgrade to Sky Q, see here sky.com/skyq
Can I use a Fiit for free on the Sky Q app?
Yes. All membership comes with a 14 day free trial which gives you unlimited access to 600+ classes and 20+ training plans. If you cancel your membership, you can still access 24 free classes on the Sky.
If you are a Sky VIP customer you can access Fiit absolutely free for 30 days (no payment details required). Look out for an email from Sky with your unique code.
What happens at the end of my free trial?
You will receive an email reminder 48 hours before your free trial ends. If you wish to cancel before your free trial ends, please contact [email protected]
If you are a Sky VIP customer you will receive a reminder email with a 25% off code.
Do I contact Fiit or Sky to make account changes?
If you want to cancel or make any changes to your Fiit account, please contact Fiit directly. The team are available on live chat (via fiit.tv or in-app) 7 days a week from 9am to 6pm, or you can email [email protected].
How do I cancel my Fiit membership?
Please contact Fiit (not Sky) to cancel your membership. If you joined via the Fiit website, please contact [email protected] or talk to the team via live chat at fiit.tv to cancel your membership. If you joined via Apple’s App Store, you can cancel your membership via your Apple subscriptions.