Need to make a change to your Fiit on Sky Q membership? Easy! Check out some simple how-to steps below, and give us a shout at [email protected] if you need an extra hand.
I am a Sky+ customer. Can I still purchase a Fiit membership?
Yup, sure can! You’ll be able to access the Fiit app via your mobile device only (available on iOS and Android). If you wish to upgrade to Sky Q, check out this link sky.com/skyq.
Can I use a Fiit for free on the Sky Q app?
Yes! All Fiit memberships come with a 14 day free trial, which gives you unlimited access to 700+ classes and 20+ training plans.
If you are a Sky VIP customer you can access Fiit absolutely free for 30 days (no payment details required). Check out this article to find out how to bag this deal!
What happens at the end of my free trial?
We send an email reminder out to you 7 days before the end of your 30 day free trial containing a 25% off clickable link to start a subscription. Simply click the blue 'Get Offer' button in the email to start your paid subscription.
If you miss that one, no worries! 24 hours after your 30 day free trial ends, you will receive a second email with the same offer and instructions.
Do I contact Fiit or Sky to make changes to my account?
If you want to cancel or make any changes to your Fiit account, please contact us directly here at Fiit. Our superstar CS team are available on live chat (via fiit.tv or in-app) 7 days a week from 8am to 8pm, or you can email us at [email protected]. We always love to hear from you!
How do I cancel my Fiit membership?
Please contact us directly here at Fiit to cancel your membership. If you joined via the Fiit website, please contact [email protected] or talk to our superstar CS team via live chat at fiit.tv to cancel your membership.
If you joined via Apple’s App Store, you can cancel your membership via your Apple subscriptions.