Why is there no longer a free version of Fiit?
On 1st October, our free service will no longer be available. It’s a big decision, and we want to let you know why.
From the start, our mission has been to make exercise a habit for everyone. To create a fitness experience that helps you keep levelling up. And to have the most fun while you’re doing it!
We’re always looking at data to see whether we’re on track with our mission. What we’ve seen over the past year is that our active Premium members do more than 3 classes a week (that’s at least 12 classes a month!). By comparison, most members with the free version use it very infrequently. This may not be you, and if you’ve been smashing out classes and want to keep going, we have a special offer for you.
We’ve learned that the free app is not working to help us fulfil our mission, however the features we’ve invested in for Premium are in fact driving motivation and habit formation. And for that reason, that’s where we want to focus our energy. We want to invest in more features that motivate our members, with more ways to connect and deliver the most epic workouts on the planet.
We really hope you’ll continue to use Fiit. If you have any questions about your account please read this FAQ or chat with the team. You can read our full message here.
Can I still access my class history if I choose a subscription?
Absolutely! Just use the same email address as your free account when you choose a subscription, and all your class history will be available.
I received an email with a £5 for 3 months offer
We are offering our members using the free service 3 months on Premium for £5. The email you received contains a unique code for you to redeem this offer. Choose a quarterly subscription and your unique code will deduct £40 at the checkout (so you pay £5 for 3 months).
If you select a yearly subscription (£120), you'll be charged £80 for 12 months. By choosing a monthly subscription (£20), you'll pay £0 with the £40 discount applied at the checkout, however the remaining £20 credit will not be carried over to the next months' subscription fee.
Remember, all subscriptions come with a 14-day free trial that you can cancel anytime.
The £40 credit will be applied at the checkout
When do I have to start paying?
All subscriptions come with a 14-day free trial. After that you'll be charged. You can cancel anytime within the free trial period.
Do I need to purchase equipment on a premium subscription?
No equipment is needed! Some classes use resistance bands or weights. This will be indicated in the class name or class description. You can choose to see your stats live on screen, track your progress and compete in live leaderboard classes (proven to push you 22% harder!) with our fitness trackers — the Fiit device or Fiit device Lite — Apple Watch or one of 25 compatible trackers.
I'm on a 14-day training plan, do I need to choose a subscription to finish the plan?
If your plan has already started, it will remain available until the plan end date.
Will I be automatically charged for a subscription on the 1st October?
No. As we do not hold any payment details for you, unless you choose a subscription and enter your card details, you will not be charged.