We are aware that some post offices have trouble accepting a Freepost address, as they are unable to give you proof of postage. 

However, we have had many people use Freepost with no issues! If you can, just send your package back to us through a normal post box. If you are expecting a refund, please remember to pop your returns slip inside the package with your reference number and email address.

For further assistance, contact [email protected] 

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